Order and Payment

1. How do I know my order is confirmed?

Once your payment is authorized and your order is completed, you will receive an email and sms confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. For any concerns please email on info@vsbskincare.in

2. How to check current status of my order?

‘My Orders' page would provide you with complete information of your order including the order status, payment status and tracking details.

3. Do you take orders on phone call?

No, to avoid any confusion in order section and payment, we do not take orders on phonecalls. In case you need any assistance in placing an order, please drop in a mail requesting for a callback, and we’ll call you to assist you for any issues in placing the order.

4. Do you deliver in my location?

The delivery in your pincode and estimate time of delivery can be checked on our order page by entering the pincode in ‘Check estimated delivery’ section. We are continually expanding our capabilities to deliver across all the pincodes in the country.

5. Can i add more items after placing the order?

Unfortunately, once the order is placed, you won’t be able to add more items to it. You can place a new order for the items you missed out on adding.

6. How can i cancel my order?

Once you have placed an order, the details of your order populates in your ‘My Account’. You can cancel the order or specific items within 1 hour from the time it was placed. Once the 1 hour has lapsed, and the cancel option is inactive, please drop a cancellation request on mail with order details and the product you want to cancel, and we’ll do it for you. Alternatively, you may choose not to accept the order while delivery and we will refund the amount to you.

7. What all payment methods are accepted?

The payment options we support are:

  • Credit Card
  • Debit Card
  • Net Banking

We process all online payments through Razorpay which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions.

8. There any hidden charges or additional charges I pay?

There are no hidden charges. The prices shown against each product is the final price and you wouldn’t be asked to pay any more than that.

9. My payment has failed? What should I do?

In case there is a failure in payment, please retry after 5 minutes, after ensuring correct banking credentials are used. If your account has been debited even after a payment failure, it is normally rolled back to your bank ac-count within 10 business days. For any further clarification, you can drop us an email on info@somodesk.com

10. My account has been debited but order not confirmed? What should I do?

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us a mail and we’ll help you further.

Shipping Tracking and Delivery

1. How are the products delivered to me?

Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.

2. How can I track my order?

Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.

3. What is the estimated delivery time?

The delivery time varies from cities to cities. Typically it take 2 – 3 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in north east India & J&K etc may take 5 to 7 days. You could enter your pin code at the product view page to know the exact estimate time of delivery.

4. Would I receive all products in the order together?

Items in your order may be shipped from different locations to optimise the time of delivery. Hence, you might receive your order in different shipments in different packages.

5. Why did I receive only part of my order?

The reasons why you would have partially received the order could be:

We shipped out your items in two different shipments. The other would still be in transit.

The stock for the remaining items was not available. In this case, you will receive a cancellation notification via email and the refund for the items will be initiated. Same can be checked in your ac-count in ’My order’ page.

6. What are the shipping charges I have to pay?

Shipping charges if any will be displayed on screen while placing order.

7. What should I Do if I miss my delivery?

We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order twice. So, if you have missed the delivery please do not worry, we will try to make an attempt again. We’ll also drop you a call, in case you miss the delivery to understand your delivery requirements.

8. There any hidden charges or additional charges I pay?

There are no hidden charges. The prices shown against each product is the final price and you wouldn’t be asked to pay any more than that.

9. I have a missing product in the Shipment received/ Received a tampered packaging shipment. What should I do?

In an unlikely event you find a tampered packaging or a missing product in your shipment, please click pictures of the packaging and share with us over mail. We’ll take that up with our logistics partner and will help you with regards to it.

10. I got an email/sms saying the product has been delivered, but I haven’t received any delivery. What should I do?

Sometimes, the delivery partner hands over the order to the neighbour or the entry security guard of your society in case you’re not available. Please check if the delivery is made to them. In case it is not, please drop us a mail and we’ll investigate the issue with our logistics partner.

11. Can I modify the address/Phone number for the delivery?

No.

12. Can I check the product before accepting the delivery?

Unfortunately, we do not offer open delivery, and you can not check the product before accepting it.

Refunds and Returns

Please Refer our Cancellation, returns and refund policy.

1. When will the product be picked up?

Usually, the products will be pickup up from your address within 2-3 days after the return request is raised. In case if any delays or issues, please drop us a mail and we’ll be happy to help.

2. Have not received my refund amount? What should I do?

In an unlikely scenario you have not received your refund within 7 business days post the pickup of the product, please drop us a mail and we’ll be happy to assist you with regards to it.

3. I do not wish to return the product now after creating the return. What should I Do?

In case you wish to cancel the returns, please drop us a mail and we’ll cancel the return for you. Alternatively, please ask the pickup agent assigned that you wish to cancel the pickup and he’ll do the same for you.

4. Where will I get my refund?

While creating the return, you’ll get a choice of getting the refund back to the original source of payment.